Working 24/7 ABDM-ready, WhatsApp-first

The AI care team behind every doctor.

From the first time a patient finds you to the follow-up after they leave, Hapto runs the whole journey for your practice: booking, visit notes, prescriptions, digital copies, recalls, receipts and round-the-clock answers. You stay the doctor. Hapto handles the rest.

No new hardware. Works alongside the software you already use.

fewer no-shows
a week of admin, gone
WhatsApp open rate
+18%patients / month
0missed calls
Sits on top of the tools you already run. It never rips them out.
Practo Ray DocOn Eka Care HealthPlix MocDoc Bahmni ABDM / ABHA native
The quiet leak in every practice

Brilliant medicine, buried under busywork

Patients can't get through on the phone. Charts pile up after dinner. Follow-ups slip. Bills go uncollected. None of it is the medicine, and all of it is fixable. Here is the upside, grounded in published research.

fewer missed appointments with smart, two-way reminders
Peer-reviewed: reminders cut no-shows 23 to 35%
of after-hours charting eliminated, every week, per doctor
Peer-reviewed (Nuance DAX, Future Healthcare Journal)
more appointments captured from missed and after-hours demand
Reported, ambulatory patient-access deployments
of revenue quietly leaks through billing gaps, now recoverable
AMA and industry RCM estimates
One team, the whole journey

Every step a patient takes, covered

Most tools solve one slice. Hapto is a connected team of AI agents that hand off to each other, so nothing falls through the gap between booking, the visit, and the follow-up.

01Discover Get found and win back patients
02Book 24/7 scheduling and reminders
03See Notes and prescriptions in the room
04Share Digital copy to the patient
05Follow up Recovery, recall and answers
06Get paid Receipts, links and clean billing
One assistant orchestrates all six, around the clock
The complete suite

Nine agents. One care team. Pick any, add the rest later.

Each one earns its place on its own, and they get smarter together. Every agent shows you the time or money it gives back.

Grow

Growth, Referrals & Win-back

Brings new patients in and lapsed ones back. Captures referrals from other doctors, labs and the web, runs your reviews and Google profile, and powers a UHI-ready public listing.

AI ranks who is due to return, routes every new referral, writes the personal nudge and sends it on the right channel.
15 to 25%of lapsed patients re-booked in 90 days
Book

24/7 Front Desk

A tireless receptionist on WhatsApp, voice and web. Books, reschedules, recovers missed and busy-line calls, manages the queue, and collects pre-visit intake with an ABHA link.

A voice and chat agent answers every call and message in seconds, in your patient's language, and hands the tricky ones to your staff with full context.
40 to 85%of routine calls handled without staff
Protect

No-show Shield

Confirmations, prep instructions and friendly nudges that actually get read, plus automatic waitlist backfill the moment someone cancels.

AI flags the appointments most likely to be missed and nudges them before they slip.
~30%fewer no-shows (peer-reviewed range)
See

AI Scribe

Listens to the consult and writes a clean, structured note in your format (SOAP, dental chart, therapy note), ready for you to glance over and sign.

Ambient speech-to-note, tuned for Indian accents and Hinglish. You always review and sign.
2.5 hrsa week of evening notes, gone
Prescribe

Prescription Aid

Drafts the prescription from your plan, checks interactions and doses, and prints a clean, RMP-signed script every time.

Decision support with interaction and allergy checks and Schedule-X guardrails. The doctor signs.
<3 minto an error-checked prescription
Share & explain

Patient Copies & Q&A

Sends the prescription, reports and a plain-language visit summary straight to WhatsApp, then answers the "can I take this with food?" doubts, 24/7.

AI turns the note into a patient-friendly summary and answers routine doubts, escalating to you when needed.
90%+of messages opened and read
Follow up

Follow-up & Adherence

Checks in after the visit, keeps patients on their meds and plan, and brings chronic and review patients back at the right time.

Personalised, two-way check-ins, not blast SMS. AI knows who needs a nudge and when.
up to 37%fewer readmissions in chronic care
Get paid

Billing & Receipts

Instant digital receipts, one-tap payment links, and a live view of every rupee, so money stops slipping out unnoticed.

AI spots under-billing and unpaid dues, and follows up politely until they are cleared.
<14 daysto get paid, vs 45 to 60 (reported)
Connect

Integrations & ABDM

Plugs into the EMR and practice software you already run, links ABHA records with consent, and keeps everything in sync, with no double entry.

Agents read and write to your existing system, so Hapto fits your workflow, not the other way round.
0rip-and-replace required
And the platform keeps going

Switch any of these on as you grow. Same one assistant, same one bill.

Referral & lead-source capture Missed-call & busy-line recovery Pre-visit intake & ABHA link Lab & e-pharmacy handoff Insights & revenue dashboard Multi-location & staff roles Staff handoff with full context Patient feedback & NPS
In the room: AI Scribe & Prescription Aid

Look at your patient, not your keyboard

Hapto listens to the consultation and writes the note for you: structured, in your style, in seconds. It drafts the prescription from your plan and checks it for interactions before it ever prints. You read, tweak if needed, and sign.

  • Ambient notes in SOAP, dental or therapy formats, in your template and phrasing
  • Tuned for Indian accents, Hinglish and regional languages
  • Interaction, dose and allergy checks, with Schedule-X and NDPS guardrails
  • Every note and script reviewed and signed by you, never autonomous
hrsof after-hours "pajama-time" charting handed back each week
Peer-reviewed (Nuance DAX, Future Healthcare Journal)
consult-note, auto-drafted, 0:48
Subjective38/M, dry cough & low-grade fever x 4 days. No breathlessness. Known allergic to penicillin.
ObjectiveTemp 99.8°F, SpO₂ 98%, chest clear. Throat mildly congested.
AssessmentAcute viral upper respiratory infection.
Plan / Rx Rx Azithromycin 500mg, once daily x 3 ⚠ Penicillin allergy noted. Hapto suggests a non-penicillin macrolide ✓
Ready for Dr. Mehta to review and sign. RMP reg. no. attached.
Always on: 24/7 Front Desk

A receptionist that never sleeps, never quits, never puts anyone on hold

Half your bookings want to happen when the clinic is closed, and every busy line is a patient who tries the next clinic. Hapto answers every call and WhatsApp instantly: it books, reschedules, recovers missed calls, shares directions, fills the gaps left by cancellations, and only passes you what truly needs you.

  • Voice, WhatsApp and web, in the patient's own language
  • Missed and busy-line calls recovered with an instant callback or message
  • Live token and queue updates, plus automatic waitlist backfill
  • Hands off to your staff with full context the moment a human is needed
25+ hrsof front-desk time saved every week (reported by practices)
live, after-hours, 10:21 PM
My daughter has a toothache, any slot tomorrow? Patient, 10:21 PM
So sorry to hear that. We have 10:15 AM or 4:00 PM with Dr. Rao tomorrow. Hapto, 10:21 PM
10:15 works Patient, 10:22 PM
Booked. Clinic location and pre-visit form sent. Reminder set for 9 AM.
All set! You'll get a reminder in the morning. Feel better soon 💛 Hapto, 10:22 PM
After the visit: Follow-up, Billing & Loyalty

The care, and the revenue, that usually slips away

Half of prescriptions for chronic conditions are never taken as directed, and most clinics quietly lose 7 to 11% of revenue to leaks and missed follow-ups. Hapto closes both gaps with warm, personal check-ins and billing that chases itself.

  • Personalised recovery check-ins and medication adherence nudges
  • Smart recall for chronic care, reviews and dental hygiene
  • Digital receipts and one-tap payment links, paid in days, not weeks
  • Live revenue view that flags under-billing before it costs you
#1driver of patient happiness is time with the doctor. Hapto gives you more of it.
Peer-reviewed satisfaction research
day 3 follow-up, automatic
Hi Anita, checking in 🙂 How's the cough after starting the medicine? Hapto, 6:00 PM
A bit better, but I forget the night dose Patient, 6:14 PM
Daily 9 PM reminder set. Dr. Mehta flagged if no improvement by day 5.
Done, I'll remind you at 9 PM nightly. Your receipt and review day are also saved. Hapto, 6:14 PM
How the AI actually delivers it

Not one chatbot, a coordinated team of specialist agents

A single orchestrator routes work to purpose-built agents and lets them hand off to each other. The scribe passes the prescription to billing; billing passes the receipt to follow-up. You stay in command at every step.

Hapto Orchestrator
Understands intent, routes to the right agent, keeps the doctor in the loop
Conversation agents

Voice and WhatsApp in local languages: booking, reminders, patient Q&A.

speech, NLU, multilingual
Clinical agents

Ambient scribe and prescription support with safety checks. Always doctor-signed.

ASR, structured notes, decision support
Operations agents

Follow-ups, recalls, receipts, payments and revenue checks that run themselves.

scheduling, adherence, RCM
Integration layer

Reads and writes to your EMR and ABDM/ABHA, with consent and a full audit trail.

EMR sync, ABDM, consent
Guardrails

Human-in-the-loop, no autonomous prescribing, clean handoff to staff, privacy by design.

DPDP, review & sign, safe-by-default
Learns your style

Adapts to your templates, phrasing and clinic preferences over time.

per-doctor, per-specialty
Built for your kind of practice

Whatever you practise, Hapto fits the way you work

🩺

High-volume OPD, finally calm

Three-minute consults shouldn't mean two-hour queues and lost histories. Hapto absorbs the front desk, writes the notes, and keeps follow-ups on track.

  • Smart tokens and live wait-times cut crowding and "how long?" calls
  • Ambient notes mean structured records, not lost paper slips
  • Auto follow-up on the patients who'd otherwise never return
10+ hrsa week of admin off your team
~30%fewer no-shows with WhatsApp reminders
🦷

Recalls and case acceptance on autopilot

For dentistry, the whole game is recall and treatment-plan follow-through. Hapto remembers every six-month check and every pending plan, so chairs stay full.

  • Automatic hygiene and review recalls, timed per patient
  • Gentle treatment-plan follow-ups with photos and payment plans
  • Multi-visit charting kept tidy and synced
+15 to 30%revenue reported from automated recall
+23 to 34%treatment-plan acceptance vs front-desk only
🏥

Many doctors, one calm front office

Central scheduling, role-based access for your team, and one clean revenue view across every doctor and department.

  • Multi-doctor booking with the right routing every time
  • One dashboard for bookings, notes, follow-ups and billing
  • Live revenue visibility owners actually trust
40 to 85%of routine calls handled without staff
7 to 11%revenue leakage Hapto helps recover
🏨

OPD throughput and discharge follow-up at scale

Department-level routing, IPD discharge follow-up that reduces readmissions, and enterprise-grade billing integrity.

  • Department routing across OPD and specialties
  • Post-discharge adherence and recovery check-ins
  • Charge-capture and claim checks, including TPA and Ayushman Bharat
up to 37%fewer readmissions with structured follow-up
65%of denied claims usually never resubmitted, now recovered
🧠

Discreet, continuous, deeply private

For counsellors and psychologists, continuity and confidentiality come first. Hapto handles gentle reminders and between-session check-ins without ever feeling clinical or cold.

  • Private, low-key reminders that respect the relationship
  • Early-session engagement to catch drop-off before it happens
  • Confidential session notes and secure handling by design
15 to 60%therapy drop-out, where Hapto targets the early-session risk window
Privacy-firstDPDP-aligned, mental-health-aware handling

Hapto is your front desk

No receptionist, no team, no after-hours help? Hapto answers, books, documents, follows up and collects, so a one-person practice runs like a ten-person one.

  • 24/7 answering and booking with zero staff
  • Notes, scripts and receipts handled while you focus on care
  • Priced for a solo practice, live in days
0calls missed, even after hours
+ hoursof unpaid admin off your evenings
See your number

What could Hapto put back in your practice?

Move the sliders to match your practice. The estimate uses published reminder-effect ranges and documented time savings, conservative on purpose.

40
₹500
22%

Assumes 26 working days a month and a conservative 30% reduction in no-shows, inside the peer-reviewed 23 to 35% range.

₹0
recovered every month, just from fewer no-shows
Missed appointments now
Recovered with smart reminders
Revenue recovered
Staff and doctor hours returned

Illustrative estimate, before the upside from reactivated patients, captured after-hours bookings, recovered billing leakage and more time per patient. We'll model your real numbers in the pilot.

By 8 PM the charts are done, every call got answered, three lapsed patients re-booked themselves, and tomorrow's no-shows already have a backup in the chair. I just saw patients.

Dr
A day on Hapto Illustrative scenario, the kind of week we'll build toward with you in the pilot
Safe, compliant, doctor-led

Built for the trust medicine demands

AI does the busywork. You stay accountable for every clinical decision, by design, not as an afterthought. Compliant from day one.

Doctor signs everything

No note is filed and no prescription is issued without your review and signature. AI assists, it never decides.

ABDM & ABHA native

Link patient records with consent, carry your HPR ID, and stay discoverable on India's health network.

DPDP-grade privacy

Consent capture, encryption, audit trails and data handling aligned to India's Digital Personal Data Protection Act.

Prescribing guardrails

RMP registration on every script, interaction and allergy checks, and hard limits on Schedule-X and NDPS drugs.

From headache to working pilot

Three steps, a few weeks, your numbers

1

Map your busiest queue

We sit with you for an hour and find exactly where time and money leak today.

2

We build and connect it

We stand up the one agent that helps most, wired to your software and your WhatsApp number.

3

Measure your before and after

You see a clear read on no-shows, hours saved and revenue, on your own patients.

Founding-clinic pilot

Tell us your biggest headache. We'll build it and run a pilot, free.

You don't have to buy the whole suite. Pick the one thing that would change your day, and we'll stand it up in your clinic in weeks, measured against your real numbers.

  • Live in weeks, not quarters, with no rip-and-replace
  • Works with the software and WhatsApp number you already have
  • A clear before and after on no-shows, time saved and revenue
  • You keep your data, and you can cancel anytime

We'll reach out on WhatsApp within one working day. No spam, ever.

Thank you, you're on the list.

We'll message you on WhatsApp within a working day to design your pilot.

Good questions

The things doctors ask us first

No. Hapto sits on top of your existing EMR or practice management (Practo, DocOn, Eka Care, HealthPlix, MocDoc, Bahmni and others) and your current WhatsApp number. It reads and writes to what you have, so there is nothing to rip out.
Never. The AI drafts notes and prescription suggestions and runs safety checks, but every clinical decision is reviewed and signed by you, the registered practitioner. Schedule-X and NDPS drugs are hard-gated, and your RMP registration is attached to every script.
Yes. Hapto is built ABDM/ABHA-native with consent capture, encryption, and audit trails, aligned to India's DPDP Act 2023. Patients share records only with consent, and you keep ownership of your data.
We lead with peer-reviewed research (reminder studies, JAMA documentation-time data, chronic-care readmission studies) and clearly mark vendor or practice-reported figures as ranges. Your pilot is measured on your own before and after numbers, which is the only result that matters.
Most pilots go live in a few weeks, starting with the single agent that helps you most. The founding-clinic pilot is free; ongoing pricing is built to fit your segment, from solo practitioners to hospitals, and the suite is modular, so you only pay for what you switch on.
Hapto's conversation and scribe agents are tuned for Indian English, Hinglish and major regional languages, so both your patients and your notes feel natural, not translated.
Live in weeks Works with your stack Patients feel cared for Pays for itself Start your pilot →